Position Overview:
We are seeking a dynamic and proactive Product Manager to join our team in Lusaka. This role is ideal for someone who thrives in the field, engaging directly with customers, understanding the competitive landscape, and identifying opportunities to drive product success. If you are passionate about creating impactful financial solutions and enjoy hands-on interaction, this is the perfect role for you.
Key Responsibilities:
- Customer Interaction: Regularly meet with customers to gather feedback, understand their needs, and ensure our products meet their expectations.
- Competitive Analysis: Continuously monitor and analyze competitor products to identify strengths, weaknesses, opportunities, and threats.
- Flow Design: Draw and design user flows, ensuring an intuitive and seamless user experience.
- Opportunity Identification: Identify and evaluate new product opportunities, improvements, and market trends.
- Field Work: Spend significant time in the field, interacting with users, merchants, and other stakeholders to gather insights and drive product innovation.
- Collaboration: Work closely with cross-functional teams including engineering, design, marketing, and sales to align product development with business goals.
- Feedback Loop: Establish a continuous feedback loop with customers and stakeholders to inform product decisions and enhancements.
- Quality Assurance: Perform QA testing to ensure product features meet the required standards and function as expected.
- Reporting: Report weekly on KPIs and metrics to track product performance and inform decision-making.
Qualifications:
- Proven experience as a Product Manager in a fintech environment.
- Strong understanding of the financial services industry and fintech products.
- Excellent communication and interpersonal skills.
- Ability to work independently in the field and manage multiple tasks effectively.
- Creative problem-solving skills and a customer-centric mindset.
- Familiarity with product management tools and methodologies.
- Strong analytical skills to assess market and competitive data.
- Proficiency with tools such as Figma, Miro, and Jira.