Job Summary:

The Control Room Operator monitors the operations at the warehouse as well as ensures that all surveillance and GPS systems are properly working.


  • Ensure that cameras and surveillance systems in all our branches are installed and operating adequately.
  • Review and provide video images for investigative purposes.
  • Sit in front of screens, constantly monitoring the live pictures that come in from the surveillance cameras and the location of vehicles through our GPS systems.
  • Randomly and when necessary, analyze the footage from the cameras installed in the vehicles.
  • Monitor anyone acting suspiciously, and alert the security staff/ police if you see an act of theft, vandalism, or any other crime.
  • Monitor all warehouse activities, including the cleaning staff and pickers.
  • Keeping a log of all incidents and passing it to management, security staff, and the police (when necessary).
  • You may be called to give evidence in court as a witness.
  • Ensure work is undertaken in compliance with the operating procedures, current legislation, and the company codes of practice.
  • Randomly perform breathalyzer tests on the staff. Suspending whoever has higher levels of alcohol when caught.
  • Ensure the accurate recording of all events and actions monitored from within the control room, including the maintenance of daily logs.
  • Perform other related work as required.

Requirements / Skills:

  • Ability to plan, schedule, and undertake work safely, independently, and professionally.
  • Punctual, reliable, and detail-oriented.
  • Must be in good physical condition to perform duties assigned.
  • Thorough knowledge of surveillance system practices, techniques, and equipment.
  • Thorough knowledge of maps and/or GIS Information.
  • Possess the ability to read and interpret maps, plans, and specifications, and compare them with various aspects of progress, to detect errors.
  • Must be able to operate a computer and computer software related to word processing and spreadsheets.
  • Ability to remain calm under pressure and in difficult situations.
  • Prior experience in retail.